Context, culture and (non-verbal) communication affect handover quality.
Frankel RM; Flanagan M; Ebright P; Bergman A; O'Brien CM; Franks Z; Allen A; Harris A; Saleem JJ; BMJ Quality & Safety, 2012, vol. 21 Suppl 1, p i121, ISSN 20445423. ISBN 20445423.

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