The patient satisfaction chasm: the gap between hospital management and frontline clinicians.
Rozenblum R; Lisby M; Hockey PM; Levtzion-Korach O; Salzberg CA; Efrati N; Lipsitz S; Bates DW; BMJ Quality & Safety, 2013, vol. 22, issue 3, p 242, ISSN 20445423. ISBN 20445423.

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