Context, culture and (non-verbal) communication affect handover quality.
Frankel, Richard M.; Flanagan, Mindy; Ebright, Patricia; Bergman, Alicia; O'Brien, Colleen M.; Franks, Zamal; Allen, Andrew; Harris, Angela; Saleem, Jason J.; BMJ Quality & Safety, 2012, vol. 21, issue 12, p i121, ISSN 20445415. ISBN 20445423.

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