Uncovering the blind spot of patient satisfaction: an international survey.
Rozenblum, Ronen; Lisby, Marianne; Hockey, Peter M.; Levtizion-Korach, Osnat; Salzberg, Claudia A.; Lipsitz, Stuart; Bates, David W.; BMJ Quality & Safety, 2011, vol. 20, issue 11, p 959, ISSN 20445415. ISBN 20445423.

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