Understanding Nonresponse to the 2007 Medicare CAHPS Survey.
Klein, David J.; Elliott, Marc N.; Haviland, Amelia M.; Saliba, Debra; Burkhart, Q.; Edwards, Carol; Zaslavsky, Alan M.; Gerontologist, 2011, vol. 51, issue 6, p 843, ISSN 00169013. ISBN 17585341.

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