As good as it gets? Chronic care management in nine leading US physician organisations.
Rundall, Thomas G; Shortell, Stephen M; Wang, Margaret C; Casalino, Lawrence; Bodenheimer, Thomas; Gillies, Robin R; Schmittdiel, Julie A; Oswald, Nancy; Robinson, James C; BMJ: British Medical Journal (International Edition), 2002, vol. 325, issue 7370, p 958, ISSN 09598146. ISBN 17561833.

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