Effects of survey mode, patient mix, and nonresponse on CAHPS hospital survey scores.
Elliott MN; Zaslavsky AM; Goldstein E; Lehrman W; Hambarsoomians K; Beckett MK; Giordano L; Health Services Research, 2009, vol. 44, issue 2 Pt 1, p 501, ISSN 14756773. ISBN 14756773.

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