Speaking up about safety concerns: multi-setting qualitative study of patients' views and experiences.
Entwistle, Vikki A; McCaughan, Dorothy; Watt, Ian S; Birks, Yvonne; Hall, Jill; Peat, Maggie; Williams, Brian; Wright, John; Quality & Safety in Health Care, 2010, vol. 19, issue 6, p e33, ISSN 14753898. ISBN 14753901.

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