Complaints as indicators of health care shortcomings: which groups of patients are affected?
Schnitzer S; Kuhlmey A; Adolph H; Holzhausen J; Schenk L; International Journal For Quality In Health Care: Journal Of The International Society For Quality In Health Care / Isqua, 2012, vol. 24, issue 5, p 476, ISSN 14643677. ISBN 14643677.

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