A 22 month study of patient complaints at a National Health Service hospital.
Siyambalapitiya, Sajith; Caunt, Julie; Harrison, Natalie; White, Lesley; Weremczuk, Denise; Fernando, Devaka J. S.; International Journal of Nursing Practice, 2007, vol. 13, issue 2, p 107, ISSN 13227114. ISBN 13227114.

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