Do unmet expectations for specific tests, referrals, and new medications reduce patients' satisfaction?
Peck BM; Ubel PA; Roter DL; Goold SD; Asch DA; Jeffreys AS; Grambow SC; Tulsky JA; Journal Of General Internal Medicine, 2004, vol. 19, issue 11, p 1080, ISSN 08848734. ISBN 08848734.

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