The nursing process: raising the profile of emotional care in nurse training component of their relationship. The nursing process, introduced during the 1970s, is described as both a philosophy and work method. As a philosophy, it promotes a people-centred rather than task-centred approach to patients and raises the profile of emotional care. Hochschild's definition and analysis of emotional labour in the workplace is used as a conceptual means to understanding the content of nurses' emotional work. It is also used to assess the extent to which the predominant ideologies of nursing, articulated through the nursing process, were applied in the selection and training of nurses to be emotional labourers. It is concluded that the nursing process is more successful as an ideology and less in providing a knowledge base with which to inform training and support for managing complex feelings.
Smith P; Journal of Advanced Nursing, 1991, vol. 16, issue 1, p 74, ISSN 03092402. ISBN 03092402.

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