The Quality of Health Care Delivered to Adults in the United States.
McGlynn, Elizabeth A.; Asch, Steven M.; Adams, John; Keesey, Joan; Hicks, Jennifer; DeCristofaro, Alison; Kerr, Eve A.; New England Journal of Medicine, 2003, vol. 348, issue 26, p 2635, ISSN 00284793. ISBN 00284793.

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