Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleSeeking consumer views: what use are results of hospital patient satisfaction surveys?AuthorsDraper M; Cohen P; Buchan HPublicationInternational journal for quality in health care : journal of the International Society for Quality in Health Care, 2001, Vol 13, Issue 6, p463ISSN1353-4505Publication typearticleDOI10.1093/intqhc/13.6.463