We found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleIncentives to increase patient satisfaction: Are we doing more harm than good?AuthorsDetsky, Jay; Shaul, Randi ZlotnikPublicationCanadian Medical Association Journal (CMAJ), 2013, Vol 185, Issue 14, p1199ISSN0820-3946Publication typearticleDOI10.1503/cmaj.130366