We found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleConsumers' use of HCAHPS ratings and word-of-mouth in hospital choice.AuthorsHuppertz JW; Carlson JPPublicationHealth services research, 2010, Vol 45, Issue 6 Pt 1, p1602ISSN1475-6773Publication typearticleDOI10.1111/j.1475-6773.2010.01153.x