We found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleThe cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality.AuthorsFenton JJ; Jerant AF; Bertakis KD; Franks PPublicationArchives of internal medicine, 2012, Vol 172, Issue 5, p405ISSN1538-3679Publication typearticleDOI10.1001/archinternmed.2011.1662