We found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleDirect observation of requests for clinical services in office practice: what do patients want and do they get it?AuthorsKravitz RL; Bell RA; Azari R; Kelly-Reif S; Krupat E; Thom DHPublicationArchives of internal medicine, 2003, Vol 163, Issue 14, p1673ISSN0003-9926Publication typearticleDOI10.1001/archinte.163.14.1673