Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleHow valid and reliable are patient satisfaction data? An analysis of 195 studies.AuthorsSitzia JPublicationInternational journal for quality in health care : journal of the International Society for Quality in Health Care, 1999, Vol 11, Issue 4, p319ISSN1353-4505Publication typearticleDOI10.1093/intqhc/11.4.319